Privacy Policy

Shenzhen Samduo Energy Technology Co., Ltd. and its affiliates (hereinafter referred to as "Samduo," "we," "our," or 'us') are committed to protecting and safeguarding your privacy. This Privacy Policy explains how we collect, use, and disclose your information through our websites, mobile applications, customer support, and other services (collectively, the "Services"). It applies to all Services except those explicitly covered by separate privacy policies. Separate privacy policies take precedence over this Privacy Policy, and any matters not explicitly covered in such separate policies shall follow the terms of this Privacy Policy. By using our Services, you accept the terms of this Privacy Policy and consent to our use of the information you provide as outlined herein. We may update this Privacy Policy from time to time; please review it periodically.

If we make material changes to this Privacy Policy, we will post a notice on the website informing you of the changes. Your continued use of the website will be deemed acceptance of our use of your information under the new policy. If you do not agree to the changes, you should cease using the website and notify us that you do not consent to our use of your information in the manner described in the revised policy.

I. The information we collect

When operating our website, we may collect various types of information, including:

Account Information: Your Samduo account and related account details, including your country of residence, contact phone number, email address, username, password, social media accounts, and third-party profile pictures. If you are an installer, we also collect your name, company name, and address.
Device Information: Details about your visits to our website or use of our mobile applications and the resources you access, including but not limited to traffic data, location data, web logs, and other communication data. This includes your IP address, the date and time you accessed or left the website, the pages you viewed, Wi-Fi list information, MAC address, CPU information, memory information, SD card information, and operating system version.
Electricity Usage Information: When you connect your Samduo device to your home grid, we may collect solar power generation information and current data between the grid, your home, and your battery.
Contact Information: When you place an order or contact us for customer service, we may require your contact information, such as your name, email address, shipping address, and phone number.
Location Information: During the installation, activation, and management of your Samduo devices, we may need your location information for Bluetooth connectivity, time zone settings, and to obtain your latitude, longitude, and altitude data.

II. How we collect your information

We collect your information through the following methods:

Direct Collection: We may collect the following personal information you provide directly to us, including your name, date of birth, contact number, email address, shipping address, password, social media accounts, device location, location information, photos, and videos.
Automatic Collection: We may automatically collect your device information to the extent necessary, including device location information, Wi-Fi list information, MAC address, CPU information, memory information, SD card information, and operating system version.
Third-Party Sources: We collect and use information obtained from your social media accounts used to log in to our services, including your name, username, profile picture, social media account, and other details from your Third-Party Account profile.
Device Permissions: When you enable any permissions to access your device, you authorize us to collect and use the relevant personal information to provide you with the corresponding services.

III. How we use your information

Samduo uses personal data to support our services, process your transactions, communicate with you, ensure security and prevent fraud, and comply with legal obligations. We may also use your personal data for other purposes with your consent or where otherwise permitted or required by law.

Samduo may use your personal data for the following purposes:

Service Provision: Providing account registration and management, access to features, real-time monitoring of IoT device usage, processing orders and payments, providing installation and maintenance services, promoting products and services, and responding to customer inquiries.
Management Purposes: We use your information for various management purposes, including but not limited to operating our business, ensuring security, marketing, receiving payments, preventing fraud, and understanding our customers.

IV. How we store your information

We store your personal information securely using industry-standard security measures, including encryption, access controls, and regular security audits. We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

V. Marketing emails and notifications

We may send you marketing emails, SMS messages, push notifications, and in-app messages about our products, services, promotions, and events. You may opt out of receiving marketing communications at any time by following the unsubscribe instructions in the messages or by contacting us directly.

VI. How we disclose and share your information

We will not sell, rent, or share your personal information with third parties except in the following circumstances:

With your explicit consent
To comply with legal obligations or court orders
To protect our legitimate business interests
In connection with a merger, acquisition, or sale of assets

VII. Your rights regarding your personal data

You have the following rights regarding your personal data:

Right to access and view your personal information
Right to correct inaccurate information
Right to delete your personal information
Right to restrict or object to data processing
Right to data portability

VIII. How we use cookies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze usage patterns, and provide personalized content. You can manage your cookie preferences through your browser settings.

IX. Secure your information

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, regular security audits, and employee training.

X. Children's information (adult users only)

Our services are intended for adult users only. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child, we will take steps to delete it.

XI. Privacy policies of third-party websites/applications

Our Services may contain links to third-party websites or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites or applications you visit.

XII. EU residents

For residents of the European Union, we comply with the General Data Protection Regulation (GDPR). You have the right to exercise your GDPR rights by contacting us using the information provided below.

XIII. Changes to our privacy policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and indicating the effective date. Your continued use of our Services after the effective date constitutes your acceptance of the updated policy.

XIV. Contact us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: privacy@samduo.com
Phone: +86-755-xxxxxxxx
Address: Shenzhen, Guangdong, China